Customers Who Stay
I can get customers. I cannot keep them.
10 Tips to Effectively Handle Conference Calls with Customers
We work on outsourced software development projects. One of the biggest challenges in that is to communicate effectively. We started having weekly telephone…
4 Sure Steps to Calm Down an Irate Customer
What do we normally do when we hear from an irate customer? The first reaction is to justify our position. No matter how much we say that "we understand your…
It Happened in India - the story of Big Bazaar and Future Group
I have been seeing the book - It Happened In India - around, and was interested in finding out more about it. The book is about Kishore Biyani - the man who…
Getting your hair cut and getting your software done
I went to my regular hair salon last saturday. Went into the take the first chair on my way, but the hairdresser asked me to sit on the next one. This was a new…