Comments on: 10 Tips to Effectively Handle Conference Calls with Customers http://www.mehtanirav.com/2008/07/29/10-tips-to-effectively-handle-conference-calls-with-customers Nirav Mehta on life, technology and future Thu, 04 Mar 2010 13:19:05 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Abhijit Rana http://www.mehtanirav.com/2008/07/29/10-tips-to-effectively-handle-conference-calls-with-customers/comment-page-1#comment-132536 Abhijit Rana Sat, 23 Aug 2008 12:12:37 +0000 http://www.mehtanirav.com/?p=729#comment-132536 If call is between more than one person in our team make sure that one person is writing the productive points and as the call is over making the minutes of meeting/call. If call is between more than one person in our team make sure that one person is writing the productive points and as the call is over making the minutes of meeting/call.

]]> By: Avani-Mehta http://www.mehtanirav.com/2008/07/29/10-tips-to-effectively-handle-conference-calls-with-customers/comment-page-1#comment-132432 Avani-Mehta Tue, 29 Jul 2008 18:58:30 +0000 http://www.mehtanirav.com/?p=729#comment-132432 Introduce who all are there in the room. Introduce who all are there in the room.

]]> By: David Barnes http://www.mehtanirav.com/2008/07/29/10-tips-to-effectively-handle-conference-calls-with-customers/comment-page-1#comment-132431 David Barnes Tue, 29 Jul 2008 12:50:54 +0000 http://www.mehtanirav.com/?p=729#comment-132431 These are all good tips. A couple more... 1 - avoid conference calls as much as you can. When you can't avoid them, make sure you keep them simple. Use them to communicate a general feeling and get to know your clients, but deal with specifics over IM or email. Most conference calls are frustrating for both sides. 2 - appoint a chair person. If this is a call between 2 'teams' then have a chair person at each location who can manage the flow of the meeting. 3. Have an IM window open too if possible. It's very useful to be able to type details like numbers, spellings, dates. Those crucial bits of specific data are always the bits that get garbled on a busy line... "I will have them to you in ????????" "Pardon?" "In ???????? days" "Did you say 3 days?" "Pardon? "Did you say 3 days?" "I said ??????????" These are all good tips. A couple more…

1 – avoid conference calls as much as you can. When you can’t avoid them, make sure you keep them simple. Use them to communicate a general feeling and get to know your clients, but deal with specifics over IM or email. Most conference calls are frustrating for both sides.

2 – appoint a chair person. If this is a call between 2 ‘teams’ then have a chair person at each location who can manage the flow of the meeting.

3. Have an IM window open too if possible. It’s very useful to be able to type details like numbers, spellings, dates. Those crucial bits of specific data are always the bits that get garbled on a busy line…

“I will have them to you in ????????”
“Pardon?”
“In ???????? days”
“Did you say 3 days?”
“Pardon?
“Did you say 3 days?”
“I said ??????????”

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