What Would Buddha Do – Part 3 at Entrepreneur Geek

What Would Buddha Do – Part 3

Continuing in the series, here’s what Buddha would have said about being an employer, effectively handling customers and capital & assets.

Assign work employees can manage.
Keep them challenged by assigning special projects, cross training, or job rotation.
Give employees free food and enough money. Productivity and health are related.
Support them in sickness.
Share the bounty. Profit-sharing and other means of sharing the wealth will let your people know you appreciate their efforts.
Grant leave when appropriate. People are not machines and should not be treated as such.
Recognize that every person learns differently and at a different pace.

Buddha would see customer service staff as the most important people in the organization.
Customer service staff need to practice compassion.
Make the customer’s day and it will make yours.
Listen. Take notes so the customer will not have to repeat his story to your boss.
Emphasize what you can do for the customer, not what you can’t do.
Get help from a coworker or from your boss.
Commit to what you can do to fix the problem.
Keep to your commitment and do what you said you would do.
You need customers to survive. Do not deliver anything less than quality.

Never abandon what can still be useful.
Select and hire carefully. People must be cultivated for long-term, and not dumped at the first sign of tough times.
Be moderate in consuming resources. Recycle paper.
Real success depends on the virtue and character of leaders.
Never give money to those who would misuse it. Give it first to the shareholders and employees who helped you make the profit.